Online Video Playback Issues
Video Playback Issues on Your Computer
If you’re experiencing issues watching video content through your computer’s web browser, here are some common solutions that may help.
Verify minimum system requirements
To watch Star Thrower titles online, your computer, web browser, and Internet connection need to meet these system requirements for streaming.
Try a different web browser
If you're experiencing video streaming issues and have another web browser available on your computer (supported browsers include Firefox, Chrome, Safari and Internet Explorer), try using it instead. There may be a temporary issue or incompatible setting with the browser you originally used for video playback.
Check the connection to your Internet Service Provider:
If your connection speed is much slower than usual, and you’ve already tried resetting your modem or router, you may need to contact your Internet Service Provider (ISP) for additional help.
Video Playback Issues on Your Streaming Device
If you’re experiencing playback issues on your streaming device (tablet, phone, etc.), here are some common solutions that may help.
Restart your device
Restarting your streaming device, modem, and/or router can resolve most intermittent connectivity issues.
Temporarily pause other internet activity
When your streaming device is connected to the same Internet connection as other devices, it can impact your connection speed and video quality. This typically happens when many people in your organization are downloading files or watching videos online.
Check the connection to your Internet Service Provider
If your connection speed is much slower than usual, and you’ve already tried resetting your Internet modem or router, you may need to contact your Internet Service Provider (ISP) for additional help.
Having Trouble Playing Your DVD?
Occasionally, a DVD will not play properly. When this happens there are several possibilities. Below are the most common problems.
Wrong DVD player software
We have seen an increase in problems related to playing a DVD with Window Media Player or RealPlayer. The biggest problem with these applications is that they are not designed to play DVDs. We recommend that you load an application that is created to specifically to play DVDs.
Here are two we recommend:
This is a free/open source player that has worked well for us.
PowerDVD has been around for years and has proven to be a solid player. This player does require a license purchase.
Before installing anything, please check with your IT department.
Disc is scratched or dirty
Scratches, dirt or grease can disrupt DVD playback. Check to make sure the bottom side (the information side) of the DVD is clean. You may clean it, but use only warm water and a soft cloth (like one used to clean eye glasses). Make sure it is completely dry before inserting it into a playback device.
No sound card
Many corporate desktop computers are installed without sound cards. Check with your IT department to verify that a sound card is installed.
Have you tried a different disc or player?
If the disc appears to be in good physical condition and you are still having trouble, try putting a different DVD into that player to make sure the playback device and/or software is working properly.
Occasionally a disk is faulty. If the items above have not solved your problem, we may need to replace your DVD.