Sales and Customer Service Training Programs
Whether you are looking to improve your over the phone or in-person customer service or motivate your sales team, these development programs can provide your organization with the tools to succeed and grow.
Are You With Me?
Why does
there seem to be one set of rules for how we behave when we're with people and a whole different set for how we act when we're on the phone?
Everyday Creativity
Everyday
Creativity teaches a surprising truth about creativity that its not a magical, mysterious occurrence, but a ready tool that enables
you to look at the ordinary and see the extraordinary. Hosted by photojournalist Dewitt Jones, this best selling training program shares
Dewitt's inspirational stories, memorable locations, and stunning examples of his work.
Fun Is Good
Fun Is Good is the new, inspirational training program that features
the Saint Paul Saints, an exceptionally unique and successful minor league baseball team. Yet, Fun Is Good is much more than baseball. Its
about understanding how having a positive attitude and finding passion can help us overcome challenges and make our work environments more
productive, more fulfilling, and more fun.
It's Your Call?
Great customer
service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers
experience as positive as it can be. In other words, they know how to care.
Sales Is Not A Dirty Work
Sales
Is Not a Dirty Word is an innovative training program that helps people understand the basics of consultative selling. Using humorous examples,
Sales Is Not a Dirty Word teaches practical sales techniques that can be applied to every client transaction. The film discusses insights into a
different approach to selling; one based on service and knowledge, rather than an ability to push products.
Tactics of Innovation
Tactics
of Innovation explores a problem that plagues organizations everywhere: Why smart people reject good ideas.
Taking C.A.R.E. of Business
Taking C.A.R.E.
of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling
dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your
employees to actively improve their customer service skills.