Professionalism Training Programs
These development programs cover various concepts of business etiquette. Subject matters range from sending proper emails to appropriate attire to courtesy on the phone.
Are You With Me?
Why does
there seem to be one set of rules for how we behave when we're with people and a whole different set for how we act when we're on the phone?
Do I Know You?
Too
often we make the mistake of thinking that hiring decisions are based on
a good interview or great first impression. However, interviewing and hiring
the right new employee for your organization is not just about finding someone,
its about getting to know them.
It's Your Call?
Great customer
service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers
experience as positive as it can be. In other words, they know how to care.
Taking C.A.R.E. of Business
Taking C.A.R.E.
of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling
dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your
employees to actively improve their customer service skills.
The Truth Series
The Truth
Series is comprised of four complete training topics presented in a highly entertaining manner. The films quickly address important aspects
of business professionalism. Each program is less than five minutes long and the training session can be taught in 30 minutes.
Working Without A Script
Hosted
by Keegan-Michael Key, TV personality and Second City alum, along with a
talented ensemble cast, Working Without A Script emphasizes that
good communication starts with a "yes, and" philosophy. "Yes,
and" means embracing and building upon new ideas. It fosters open mindedness
and empowers people to think on their feet and take risks.