It's Your Call
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Great customer
service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers
experience as positive as it can be. In other words, they know how to care.
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
- DVD: $495.00 | 5 DAY RENTAL: $295.00 | PREVIEW: FREE
- LENGTH: 25 Minutes
- INCLUDES: DVD, Support Materials are provided on the DVD-ROM
- DISCOUNTS: Consultant, Education, Government, Non-Profit