Not all DVD players are created equal…
Star Thrower Distribution would like to help you get the most out of the programs we distribute. When you license a program from Star Thrower, the DVD you receive is customized and created specifically for you.
Star Thrower uses the best technology available and the highest quality media to distribute our programs on DVD. However, not all DVD players and computers read DVDs in the same manner. Listed below are some links that will assist you, should you experience difficulty with your DVD.
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Problems Viewing the DVD on your laptop?
It could be the media player installed on your computer. We highly reccomend the free, open source alternative: VLC Media Player.
“VLC media player is an open source, free software media player and multimedia framework written by the VideoLAN project”.
It is available for Windows & Mac Operating Systems.
»DownloadConsumer DVD Player Compatibility List » LINK
This is a list of DVD players and how they work with different types of media as reported by consumers.
DVD Compatibility regarding regions » LINK
This is a handy FAQ regarding DVD format standardization.
DVD Demystified Website »LINK
An excellent resource for a variety of DVD issues, products and FAQs.
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DVD Troubleshooting
Issue: Closed Captioning appearing on the screen.
Solution for set top player: Locate the remote for the DVD player. Press the "subtitle" button to remove captioning.
Solution for computer: Click on player "remote control" and locate the "Next: Subtitle" or "Subtitle" button to toggle through the subtitle choice. Stop at "none" or "off".
Issue: DVD skips or doesn't load.
Possible Solution: Clean the disk. Using a soft cloth, wipe the DVD from the center to the edge, working all the way around the disk. If there is a film, a mild window cleaner will help. The surface of the disk should be shiny without and smudges, marks or scratches.
Possible Solution: Computer has a software player that is not working properly, or is incompatible with the DVD being used. Download a free trial of Power DVD.
Possible Solution: The DVD player was manufactured before 2002. Older DVD players and drives have difficulty reading a DVD-R due to the color of the media. This problem has been overcome with the newer players and drives. Simply try using another DVD player.
If you continue to have issues with your DVD product, please do not hesitate to call us at 1-800-242-3220.