Not All DVD Players Are Created Equal
Star Thrower Distribution would like to help you get the most out of the programs we distribute. When you license a program from Star Thrower, the DVD you receive is customized and created specifically for you.
Star Thrower uses the best technology available and the highest quality media to distribute our programs on DVD. However, not all DVD players and Personal Computers read DVDs in the same manner. Listed below are some links that will assist you, should you experience difficulty with your DVD.
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Product and Display Troubleshooting Forum
This is Star Thrower's forum dedicated to troubleshooting various product and display problems and issues.
Consumer DVD Player Compatibility List
This is a list of DVD players and how they work with different types of media as reported by consumers.
DVDs Compatibility on Personal Computers:
This is a handy FAQ area pertaining to DVD compatibility issues on Macs, PCs, and laptops.
An excellent resource for a variety of DVD issues, products and FAQs.
DVD Troubleshooting
Issue: Closed Captioning appearing on the screen.
Solution for set top player: Locate the remote for the DVD player. Press the "subtitle" button to remove captioning.
Solution for computer: Click on player "remote control" and locate the "Next: Subtitle" or "Subtitle" button to toggle through the subtitle choice. Stop at "none" or "off".
Issue: DVD skips or doesn't load.
Possible Solution: Clean the disk. Using a soft cloth, wipe the DVD from the center to the edge, working all the way around the disk. If there is a film, a mild window cleaner will help. The surface of the disk should be shiny without and smudges, marks or scratches.
Possible Solution: Computer has a software player that is not working properly, or is incompatible with the DVD being used. Download a free trial of Power DVD.
Possible Solution: The DVD player was manufactured before 2002. Older DVD players and drives have difficulty reading a DVD-R due to the color of the media. This problem has been overcome with the newer players and drives. Simply try using another DVD player.
If you continue to have issues with your DVD product, please do not hesitate to call us at 1-800-242-3220.